Refund Policy

Utility bill payments made to Navana Silver Dale Apartment Owners Association are payments against dues already incurred and are therefore normally non-refundable.

When a refund is due

A refund is issued only where the payment failed on our side: a duplicate payment for the same bill, an amount debited without the bill being marked paid, or an amount collected in excess of the bill.

How to request a refund

Write to the association office, or email the address on the Contact page, within 30 days of the transaction with the transaction ID, the flat number and the date of payment.

Processing time

A verified refund is approved within 3 working days and returned to the original payment method within 7 to 10 working days. The time taken by the card issuer or the mobile financial service to post the amount is beyond the association's control.

Excess payments

Where a refund is not possible, an excess amount is adjusted against the flat's next monthly bill with the owner's consent.